Full course description
This course moves beyond core communication mechanics to applying communication skills in interpersonal and professional settings that reflect a culturally complex and global world. Students will explore communication constructs relative to a variety of audiences and use this knowledge to achieve the desired communication outcomes. In addition, the ability to lead and participate effectively in individual and group conversations requires the knowledge and selection of communication processes including strategies and techniques such as conflict resolution, facilitation, dialogue, debate, and negotiations. Students will become better prepared to manage difficult conversations in multiple settings.
At the end of this course, students will be able to:
- Contrast the differences between interpersonal and professional communications with a variety of audiences.
- Differentiate among communication processes such as dialogue, discussion, and debate in interpersonal and professional settings.
- Select appropriate communications strategies and tactics such as conflict resolution, mediation, and negotiation processes, when participating in difficult conversations.
- Apply cross-cultural communication tools to improve communication skills and processes